Help centre
Questions, answered
Plain answers about accounts, rules, payouts and refunds. Everything here matches our Terms, Rules and Risk disclosure; if anything ever differs, those documents control.
72 questions
Getting started
What OnePass is, and what it is not.
What is OnePass?
One-step simulated trading accounts on perpetual futures. Hit the profit target before the static max loss and you get paid. Passing is the payout: no funded stage, no second account.
What does “simulated” mean?
Your orders are filled in our simulator using live exchange prices and the live order book. No order is ever sent to an exchange, you never own or trade a real contract through us, and the balance on your account is a simulated balance, not money you can withdraw. The payout is a reward for meeting the account's published target under the published rules.
Who runs OnePass?
OnePass Trader Funding is run by Precision Elite Stars LLC, a Michigan company, which pays the rewards. Live chat 7 days a week. Email answered within 24 hours.
Is OnePass a broker, an exchange or an investment adviser?
No. We don't hold customer money for trading, we don't place customer orders on any market, and we don't give investment, financial or tax advice. Nothing on this site is a recommendation to buy or sell anything.
Which accounts can I buy?
- First Pass: $49 · target $250 · static max loss $50 · up to $50k size
- Quick Hit: $99 · target $500 · static max loss $100 · up to $100k size
- Daily 1K: $199 · target $1,000 · static max loss $200 · up to $100k size
- Sniper: $159 · target $2,000 · static max loss $150 · up to $100k size
- Wide Stop: $399 · target $1,000 · static max loss $500 · up to $250k size
- Daily 2.5K: $499 · target $2,500 · static max loss $500 · up to $250k size
- Pro 5K: $999 · target $5,000 · static max loss $1,000 · up to $500k size
Can I try it for free first?
Yes. The practice account on the platform page is free, uses play money only, never pays out and resets every 24 hours. It's the best way to learn the screen, the order types and the markets before you buy anything.
What's the difference between Practice and an Evaluation account?
Practice is free, play money, nothing to win. An Evaluation account is a paid, simulated account with a profit target and a static max loss: reach the target first and the reward is owed. The trade screen has a switch that always shows which one you're in.
Do I need trading experience?
No, but trading is risky and most accounts do not reach their target. Practice first, start with a small account, and only spend money you can afford to lose.
How old do I have to be?
At least 18, and you can't be in a restricted location.
How do I sign in?
With a one-time code sent to your email (no password to remember), or with Google or Discord where the sign-in page shows them. You can start checkout with just your email.
Your account
The 30-day window, multiple accounts and copy trading.
How long do I have?
30 days from your first order. Plenty of traders pass on day one, but there's no rush. If neither level is hit within 30 days, any open position closes at market and the account expires.
Is there a consistency rule or minimum trading days?
No. One trade can pass the account.
How many accounts can I run?
Up to 20 a day. Each pays out on its own when it hits target.
What happens when I pass?
The account closes as passed, any open position closes exactly at the target level, and your payout is owed the moment you pass. You then request it (after the one-time ID check and tax form, if you haven't done them yet).
What happens if I hit the max loss?
The account closes at exactly that level and you can't lose more than the max loss. The price you paid for the account is the most you can lose with us. You can buy another account at any time; there's nothing to renew and no recurring charge.
Can I restart or reset a closed account?
A closed account stays closed so the record is clear. To try again, buy a new account (the “Buy another evaluation” button on a closed account gets you there in a click, or buy the same one again).
Can I copy trades across my accounts?
Yes, with the built-in copy trader. Pick a leader account and the accounts that copy it. Every trade on the leader is placed on the copies at the same moment, each filled for its own size against the live order book, sized to each account (or the same size, up to each account's max). Closes and take-profit / stop-loss changes copy too, and each account keeps its own target and max loss, so each one passes or fails on its own. Copying works between your own accounts only.
How many accounts can I copy trade together?
Up to 5: one lead account and up to 4 copies.
How do I trade several accounts at once?
Use the accounts grid (on your dashboard, over the chart, or popped out into its own window for a second monitor or a stream). Pick a lead account and tick the accounts that copy it: trade the lead and every ticked account takes the same trade at the same moment, each filled for its own size against the live book. Accounts are never merged: each keeps its own target, max loss and payout, so one account hitting its max loss never closes the others.
Can the rules change after I buy?
Not for your account. The terms, trading rules, profit target, max loss and payout in force when you bought an account apply to that account for its whole life. A change only applies to accounts bought after it.
Trading rules & fair play
How trades are filled, when markets pause, and what's not allowed.
Does the max loss trail?
No. It's static: measured from your starting balance, it never moves, intraday or end-of-day. A pullback after a winning run doesn't end your account; only a real loss from your starting balance does.
Can I lose more than the max loss?
No. A position that reaches the max loss is closed exactly at that level.
Can I use stops and take-profits?
Yes. Add take-profit and stop-loss brackets when you open a trade, or add, move or remove them while it's open. The account's own target and max loss always apply too.
What order types are there?
Market, limit and stop orders, with optional take-profit and stop-loss. There is one resting order per account while it's flat.
How are my orders filled?
Against the live exchange order book. A market order is priced through the book for its full size, so bigger orders get the average price they would get on the exchange, with no markup added. Market orders fill at the live price 250 ms after they reach us, for everyone. A stop-loss fills at its price minus the real slippage for your size, or at the gapped price if the market jumps past it.
Can I trade the news?
Trading pauses from 2 minutes before to 2 minutes after major releases (CPI, FOMC, NFP). A position still open when a pause starts closes at the price at that moment. The trade screen counts down to every pause.
When can I trade NQ-PERP?
Whenever CME Nasdaq-100 futures are open: it pauses 4:58–6:02 pm ET Monday to Thursday and from Friday 4:58 pm to Sunday 6:02 pm ET. The S&P 500, gold, silver and oil follow the same hours. Crypto perpetuals trade 24/7.
Can I trade stocks?
Yes: perpetuals on Nvidia, Alphabet, Micron, Meta, Tesla, Intel, AMD, Apple, Amazon and Microsoft, during the NYSE regular session (9:32 am to 3:58 pm ET on trading days). They're closed overnight, at weekends and on NYSE holidays, and a position still open at 3:58 pm closes at that price, so an earnings gap can never jump past your max loss.
Can I hold a position over the weekend?
Crypto perpetuals trade around the clock, so yes. Markets that follow exchange hours (NQ, S&P 500, gold, silver, oil and stocks) close for their session, and a position still open when the session ends is closed at that price.
Can I use bots or the API?
Automated trading through the API is allowed, limited to two new orders per second per account (closing is never limited). Bots built to exploit price delays or platform errors are not allowed.
What counts as unfair play?
- Holding opposite positions across your own accounts (the platform blocks the second order).
- Sharing an account, using shared or multiple identities, or trading someone else's account.
- Copying another person's trades.
- Exploiting price delays, feed errors or platform errors.
- Using a VPN or false details to get around a restricted location.
Why was my order rejected?
The usual reasons are a trading pause (a news release or a closed market), the account's maximum size or the per-market size limit, an order already resting on the account, or a restricted location. The message on screen names the exact reason. If it doesn't make sense, send us your account number and we'll check the log.
Are the accounts real?
They're simulated accounts priced on live exchange data. Your orders are never sent to an exchange. See the risk disclosure.
What is Payout Rollover?
An optional launch bonus: when you pass a Standard account you can cash out in full as usual, or take half now and use the other half as the entry for your next account, with no new purchase. How it works.
Will I get a live-capital account after I pass?
No. OnePass doesn't offer live-capital or real-money trading accounts, and passing doesn't lead to one. Passing is the payout.
Markets & costs
What you can trade and what it costs.
What can I trade?
Perpetual futures only: NQ-PERP, BTC-PERP, ETH-PERP, SOL-PERP, XRP-PERP, DOGE-PERP, HYPE-PERP, FARTCOIN-PERP, kPEPE-PERP, PENGU-PERP, TRUMP-PERP, SPX6900-PERP, SP500-PERP, GOLD-PERP, SILVER-PERP, OIL-PERP, NVDA-PERP, GOOGL-PERP, MU-PERP, META-PERP, TSLA-PERP, INTC-PERP, AMD-PERP, AAPL-PERP, AMZN-PERP, MSFT-PERP. NQ-PERP tracks the Nasdaq-100, SP500-PERP the S&P 500, and each stock perp its company's share price.
Where do the prices come from?
Live prices and order-book depth come from Hyperliquid's public market data. Markets that are closed show their last print and are marked as delayed.
Are there commissions?
Standard accounts: none. Pro accounts: 0.01% per round trip (and a 100% split).
What about the spread?
You trade at the live exchange bid and ask with no markup. The live spread is shown on the order ticket and in Level 2 before you trade.
Do you show market depth?
Yes. The trade screen has a Level 2 view with 10 price levels on each side.
Payouts
How much, when, how, and the only reasons one can be held.
How much do I get paid?
You keep 90% of the profit target (100% on Pro accounts). For example, Daily 1K pays $900 and Pro 5K pays $4,500.
What is the Pro plan?
Pro is a 100% profit split with a small commission of 0.01% of position size per round trip ($5 on a $50,000 trade, 89–91% less than Hyperliquid, Binance, OKX and Bybit). You can pick it at checkout any time, and you earn it automatically once your payouts pass what you've spent on accounts (from then on new accounts are Pro). Accounts you already own keep their terms.
When do I get paid?
Your payout is owed the instant you hit the target. After the one-time steps below you request it. We review and send payouts on business days. While we're new, allow up to 3 business days from your request (we expect that to get much faster).Crypto is usually sent the same business day and arrives within about 30 minutes; bank transfers are sent on business days and take 1 to 3 business days to arrive; PayPal timing is set by PayPal. Before your first payout you do two one-time steps, about 3 minutes together: a quick ID check and a tax form. Never again after that.
How am I paid?
PayPal, wire, Zelle or crypto. The name on your verified ID has to match the payout account, and payouts can't be sent to someone else.
Is a payout a return on an investment?
No. It's a performance reward for meeting the account's published target under the published rules. It isn't a deposit, a return on money you put in, or a share of anyone's trading profits.
Can a payout be withheld?
Only for one of these reasons. The list is complete:
- The one-time ID check was never completed, or the ID belongs to someone other than the account holder.
- The account was bought or traded from a restricted location, including through a VPN.
- A prohibited practice under Fair play in the rules.
- The payment for that account was reversed, refunded or charged back.
- A sanctions or legal requirement prevents the payment.
If we withhold a payout we tell you in writing within 2 business days, with the reason and the evidence. You can appeal within 14 days by replying to that email, and a person who wasn't involved reviews it. See the Terms.
Is there a review of how I traded?
No. There's no consistency rule, no minimum trading days and no discretionary review of how you traded. Review checks identity, location and the fair-play rules, nothing else.
Why does a payout take up to 3 business days?
We review and send payouts on business days. Today we allow up to 3 business days from your request, and we publish how long payouts actually take on the payout proof page.
Do I pay tax on payouts?
You are responsible for any tax on your payouts where you live. Before your first payout we collect a tax form (W-9 for U.S. persons, W-8BEN otherwise) because the law requires it before we pay anyone, and we may be required to report payments to tax authorities. We can't give tax advice; ask a qualified tax professional.
What do I need for verification?
A government photo ID and a quick selfie, once, before your first payout. A proof of address is needed only if your ID doesn't show your address. Details.
Can I see payouts you've sent?
Yes. The payout proof page lists every payout we've sent, live from our records. We never post examples.
Buying & refunds
Payment methods, crypto and getting your money back.
How do I pay?
PayPal (or a debit or credit card through PayPal), or crypto. One-time price, nothing recurring.
Do you store my card details?
No. Card and PayPal payments are processed by PayPal; we never receive or store your card number.
How do crypto payments work?
At checkout you get your own deposit address on each network we support: USDT, USDC or ETH on Ethereum, USDT, USDC or SOL on Solana, BTC and DOGE. Once the network confirms (usually a few minutes), the amount shows as your crypto balance and you buy the account with one click. Stablecoins count dollar for dollar; other coins at the market price when they arrive. Unused balance stays on your account for your next purchase.
I sent crypto and it hasn't shown up. What now?
Keep the page open and press “I've sent it: check now”. Bitcoin can take up to an hour; other networks are usually a few minutes. We're alerted automatically if a deposit doesn't appear, and you'll get a notification and an email when it lands. If you sent on the wrong network or an unsupported coin, email us right away with the transaction ID: we'll look into it, but we can't promise a transfer on a wrong network can be recovered.
Can I get a refund?
Accounts you haven't traded are refundable within 14 days. Once you place your first order the account is used. Refund policy.
How long does a refund take?
Approved refunds go back to the original payment method. PayPal refunds usually arrive within 5–10 business days. Accounts bought with your crypto balance are refunded to that balance instantly.
I was charged twice, or I didn't get my account.
Email us or use live chat with your account number or receipt. A duplicate charge, or a charge for an account you never received, is refunded in full.
What if a platform problem affected my account?
Tell us your account number. We review the trade log and, where an outage or pricing error on our side affected your account, we replace it or refund it.
Should I dispute a charge with my bank?
Please contact us first; most issues are solved the same day. Accounts linked to an open chargeback are suspended while the dispute is reviewed.
What is rakeback?
1% of every account you buy comes back to you, pass or fail (3% when you use a creator code). It unlocks after the 14-day refund window. Take it as account credit (25% extra) or a gift card: DoorDash, Amazon or a virtual Visa in the US; your local Amazon or a virtual Visa elsewhere. See Rakeback.
Can I invite friends?
Yes. Your personal link is under Portal → Invite friends. Friends who buy with it get 3% rakeback instead of 1%, and you earn 5% of what they spend on accounts for their first 90 days, as rakeback (unlocks after 14 days; credit or gift card). Invites count for new customers only, and inviting yourself doesn't count.
Do I need a creator code?
No, but it pays to: a valid creator code raises your rakeback on that purchase from 1% to 3%. If a creator sent you, their code fills in at checkout. You can change or clear it each time you buy.
Privacy, location & security
Where OnePass is open and how your data is handled.
Where isn't OnePass available?
See restricted locations. Checkout and new trades are blocked there; closing a position is always allowed.
Can I use a VPN?
No. We check your location when you open checkout, when you pay and when you open a trade. Using a VPN or false details to get around a restriction voids your accounts and any payouts.
What happens to my ID documents?
They're used only to verify your identity and meet legal obligations, stored encrypted and never sold. See the Privacy Policy for details.
Can I ask for my data to be deleted?
You can email [email protected]. We handle requests under our Privacy Policy and applicable law; some records (payments, tax and identity checks) we are required to keep.
Is my account protected?
Sign-in uses one-time email codes or your Google or Discord login, so there's no password of ours to steal or reuse. Never share your sign-in codes, and never share an account: sharing voids it.
Is the site safe to rely on?
The trade screen, orders and balances are recorded server-side in an append-only ledger, so what you see is what's recorded. If you ever think a number is wrong, send us the account number and we'll check the log.
Help & contact
Getting a person.
How do I contact support?
Use the live chat (the button in the corner of the site) or email [email protected]. Live chat 7 days a week. Email answered within 24 hours. Include your account number (for example OP-100245) so we can look straight at it.
I think a rule was applied wrongly. What can I do?
Reply to the email or message us with your account number. A denial or withheld payout always names the exact published rule, and you can appeal within 14 days to a person who wasn't involved in the first decision.
I have a complaint.
We want to hear it. Email [email protected] and say what happened; a person reads every message.
Still need help?
Open live chat (bottom corner), or email [email protected]. Live chat 7 days a week. Email answered within 24 hours.
OnePass accounts are simulated trading accounts priced on live market data; no real orders are placed. Most accounts do not reach their profit target; only buy an account with money you can afford to lose. Rewards are paid by Precision Elite Stars LLC. This page is general information, not investment, financial, legal or tax advice.