Refunds, plainly

If you haven't placed an order on an account, ask within 14 days of purchase and we refund the full price to your original payment method.

Your 30-day trading window starts with your first order. From that point the account has been used, and it isn't refundable whether it passes, hits its max loss or expires.

If you were charged twice for one purchase, or charged for an account you never received, we refund the extra charge in full.

If a platform outage or a pricing error on our side affected your account, tell us with your account number. We review the trade log and, where we were at fault, replace the account or refund it.

• Email [email protected] or use live chat, with your account number (for example OP-100245).
• Approved refunds go back to the original payment method. PayPal refunds usually arrive within 5–10 business days. Accounts bought with your crypto balance are refunded to that balance instantly.

Please contact us before disputing a charge; most issues are resolved the same day. Accounts linked to an open chargeback are suspended while the dispute is reviewed.